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Best Practices: Building Your Business with Customer Focused Solutions
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Consultative Selling: The Hanan Formula for High -Margin Sales at High Levels
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Firing on all Cylinders: The Service/Quality System for High-Powered Corporate Performance
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Inside the Tornado: Marketing Strategies from Silicon Valley’s Cutting Edge
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Integrated Account Management: How Business-To-Business Marketers Maximize Customer Loyalty and Profitability
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Measuring Customer Satisfaction Hardcover
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Measuring Public Relationships: The Data-Driven Communicator’s Guide to Success
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Relationship Marketing: New Strategies, Techniques and Technologies to Win the Customers You Want and Keep Them Forever 1st Edition
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Socialnomics: How Social Media Transforms the Way We Live and Do Business
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The Balanced Scorecard: Translating Strategy into Action
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The Change Agents’ Handbook
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The Concise Guide to Becoming an Independent Consultant
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The Consultant’s Scorecard: Tracking Results and Bottom-Line Impact of Consulting Projects
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The Cult of Efficiency (CBC Massey Lecture)
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The Loyalty Effect
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Winning Score: How to Design and Implement Organizational Scorecards SOLD
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