If you are striving to create change, you need The Change Agents’ Handbook! This guide leads you through the entire process of assessing each situation, getting established in your new role, preparing to launch the process, creating a detailed plan for the transformation, managing the ensuing changes, and learning from the experience. It deals with the practical issues and personal needs that surround the change agent’s assignment, including the emotional pressures and the types of opposition to be expected.
Utilize ideas for action, which help change agents tackle and solve problems. Make a great contribution to the success of your organization. Learn ways to deal with the opposition to change.
A great resource for the Certified Quality Manager’s exam!
- The Job and the Person
- The Situation
- Getting Established
- Preparing to Launch the Process
- The Plan
- Managing Change
- Internal Resources
- External Resources
- Personal Survival and Growth