Description

Highlighted with valuable tips and Brown’s firsthand experiences, Winning Score is an excellent tool for constructing a performance measurement system. It explains how to lay the foundation for the balanced scorecard by developing operational and strategic plans. Winning Score explains how to:

• Identify strengths, weaknesses, opportunities, and threats.
• Design data collection strategies.
• Link the scorecard to other systems in an organization.
• Develop a performance index.
• Avoid the top 10 measurement mistakes.

In addition, case studies of actual scorecard implementation in different sectors, such as manufacturing, service, support, and government are included.