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Benchmarking: The Search for Industry Best Practices that Lead to Superior Performance
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Customer Centered Six SIGMA: Linking Customers, Process Improvement, & Financial Results
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Firing on all Cylinders: The Service/Quality System for High-Powered Corporate Performance
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Measuring Customer Satisfaction Hardcover
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Measuring Public Relationships: The Data-Driven Communicator’s Guide to Success
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The Change Agents’ Handbook
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The Trust Imperative: Performance Improvement Through Productive Relationships
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